Since it was invented by Hunter Douglas over 15 years ago, the Vertiglide Duette Honeycomb Shade has been a very popular product. The second generation version, which came out about 10 years ago, was a significant improvement over the original in that they upgraded the wheel assemblies as well as the rails. The result was a more functional and durable product. Vertiglide vertical honeycomb shades are reasonably durable coverings, as long as they are operated properly and not abused. However, the wheel assemblies, the strings, magnet, tensioner and spring can wear out over time.
The good news is that despite its large size, the Vertiglide shade is fairly easy to repair. Here are a series of videos that will help with these repairs:
How to Restring a Vertiglide Shade
How to Adjust the Tension on a Vertiglide Shade
How to Replace the Magnet on a Vertiglide Shade
How to Replace Fabric Rail Carriers on a Vertiglide Shade
How to Remove and Replace a Vertiglide Shade
To purchase Vertiglide repair parts, visit Fix My Blinds!